On Thursday, January 7, I got my laptop back from HP. I excitedly opened it up to find that they did, in fact, fix the problem.

As it turns out, my system had been overheating due to a clogged heatsink. I should have probably checked for this long before it was a problem, and I feel a little dumb for that. Regardless, they replaced the mainboard, and the heatsink/fan assembly. Given my previous experiences with HP’s support, I expected far less.

Not only did they replace these system components, they also replaced the cosmetic components that were damaged. Now, this was also covered under my warranty, but again, given my experience with HP, I didn’t expect them to replace these parts. After all, I had sent the laptop back before to have just these parts replaced, and they instead replaced something else entirely. Something that didn’t need replacing.

To top it all off, they cleaned my entire system of dust and debris. I got it back in like-new condition, all shiny and pretty like the day I bought it.

Wrapping up, I think it’s safe to say HP support has started cleaning their act up, at least a little. I’m much happier with them now than I have been at any point since purchasing my laptop. I may be getting another HP in the future, after all.

I got on HP’s website, and to my delight I discovered that they now have chat support. I was excited, as this meant that I didn’t have to decode someone’s accent while still trying to properly communicate the problem I was experiencing. I told the chat technician of my problem, and a few other cosmetic defects that my warranty also covers, gave him my info, and we were done. A box was on it’s way to my place.

I impatiently watched the tracking on the FedEx site. It showed up a few days later… but at the wrong place. The place I lived in 2007. This is a problem.

So I called the 800 number, and told them of the mishap. They created a new service order, collected my current address, and a new box was on it’s way to my place.

Again, I awaited the “Delivered!” status on the FedEx site. Again, it was shipped to the wrong address. Now putting the wrong address on the order once was excusable. These things happen. Doing it a second time, when I called to correct the issue, was a little ridiculous.

So I looked up and called their corporate office (650-857-1501), and told the operator of my issue. She quickly forwarded me to a support manager, and a new box was on it’s way. This time the box showed up the next day! Less than 24 hours later. They shipped it Priority Overnight, signature required, to my front door.

So the only problem we have now is that with this new order (they apparently have to make a whole new service order to change one detail, which I find weird), the description of the problem has gone from “no display, missing keys, cracked case” to “System no function,” which I don’t think really explains the problem fully.

I guess I’m gonna have to stick little red arrows all over it and include a letter with large type telling the technicians what to fix. I’ve sent this laptop in for repair in the past, and they’ve traditionally been really bad about fixing it. They usually replace something that didn’t need to be replaced, and the broken piece remains broken, forcing me to send it back again.

Wish me luck. I’ll update here on the progress.

This is going to be very exciting. Simply Googling the phrase “Windows 7″ will return countless rave reviews, and as a tester, I can back up every last one of them. Windows 7 runs faster than Windows XP on my 2004 Dell Dimension testing machine. It’s quick, pretty, and easy to use. It’s clean, and smooth. If you haven’t had a chance to try it, you may want to scuffle on over to Microsoft.com soon and give it a shot before the Release Candidate is no longer publicly available.

As for me, I will be purchasing it the day it is released. I have never been this excited about a Windows release before. Actually, I don’t think I’ve been this excited about ANY software release. For serious!

One of the primary reasons I am so excited about Windows 7 is that it is Microsoft’s chance to slap Apple in the face just as equally as Apple did to them with the Apple Switch commercials of 2006-2009. Windows Vista was not a bad operating system. I promise. I have been using it since a few weeks after it was released, and I have never experienced a single one of the problems that everyone says it has. Granted, I bought a computer that met the damned hardware requirements. Apparently those mean nothing to some people, and running a brand new OS on a 6yr old computer should be no problem at all.

I mean, look at it this way: You can’t drive a Ferarri on a dirt road. Well, I guess you can, but it’s not going to be fun. Unless it’s someone else’s Ferrari, of course. Then it’ll be a blast! Am I losing the point here?

Seriously. When you upgraded from Windows 98 to Windows XP, you needed more RAM (and a faster processor helped significantly as well). When you upgraded from OS9 to OSX Tiger, you needed a whole new friggin computer! Snow Leopard will not work on any computer built before 2006 (Yeah, I know. It’s ridiculous.). How is this any different from needing a computer with a 1Ghz processor and 2GB of RAM for an upgrade to Vista? it’s not.

Windows 7, however, has the same hardware requirements as Vista did. That’s what it says on the box anyway. For those of us that have tried it, we know better. It runs just fine on a computer that’s not half as good as the “required” hardware. This is where Microsoft will win. While Apple is dropping older hardware, Microsoft is actually picking it up. A computer that wouldn’t run Vista will, in many cases, run Windows 7 just fine.

Kudos, Microsoft. You’ve done us well. Please please please please keep this philosophy. I’d like to see what you ahve in store for future versions of Internet Explorer and Windows Mobile 7. I’m really getting tired of my iPhone.

This is unacceptable.

How did this happen? This time, it was actually not a functionality defect, but rather just dust under the screen. Granted, it was excessive dust, that severely affected my user experience. For a 2-month old phone, it was definitely unacceptable. And considering that I’ve not seen an iPhone with dust under the screen before, I considered it a manufacturing defect.

So, the Apple Store again refused to replace my NEW phone with another new phone. I got a refurbished phone as replacement. I still maintain my opinion that that policy is complete and utter bullshit, and sends a very bad message to the customer.

I’m hoping for Apple’s sake that this one doesn’t sprout some weird issue in the coming weeks, because that will be the straw that breaks this camel’s back.

I will, at that point, take on the daunting task of switching BACK to T-Mobile, BACK to Windows Mobile 6, and getting my money back from Apple. Of course, this would involve returning the iPhone as well (and good riddance as far as I’m concerned). However, it will also involve Apple paying for my T-Mobile cutoff fees, my AT&T deposit, my AT&T cutoff fees, and if necessary, my new T-Mobile deposit (since the only reason I switched to AT&T was to get the iPhone, leaving T-Mobile and their better coverage, fewer dropped calls, lower prices and better customer service). I may just throw in the amount of money I have spent in the App Store as well, since all of those apps are decidedly useless without an iPhone. And, if I’m feeling adventurous, I may also ask for the money back for the 3 cases I’ve had to purchase for my iPhone, since Apple makes the ONLY mobile phone on the market that requires a case/skin, yet Apple doesn’t make a case/skin for it (Blackberry, for the record, gives you a free case with every phone. And it’s not required, either.).

If Apple is resistant in this case, I will have to move on to more offensive measures, starting with the local newspaper, and moving my way up.

Apple, You had better cross your fingers that this refurbished iPhone 3G doesn’t have any issues. Else I will make your fruity rainbow-flavored apple-with-a-bite-missing (coincidence?) ass pay for this debacle with as much of a stink as one person is able to manufacture with empirical evidence and total dissatisfaction.

This would have all been avoided the first time I had issues if Apple had replaced my defective phone with a new one instead of a refurbished one.

Way to go, Apple. You’ve successfully scared me away from buying a ~$3,000 laptop from you!

I’ve just gotten my 3rd replacement iPhone. That makes this my 4th iPhone 3G since September…

I am left with no choice but to recommend that you steer clear of this ever-so-coveted device, and for the sake of whatever god you worship, don’t switch to AT&T for it.

Check back to this post for updates…

Anyone in the market for an iPhone 3G with an intermittent speaker?

I’m at the Apple Store right now, restoring my data from a backup to the new iPhone.  Actually, it’s a refurbished iPhone.

Much to my surprise, I was not hassled by the “Genius” at all.  He was a little brief with me, not the best people skills… but he replaced my phone, no questions asked.

Lets hope this iPhone doesn’t have any issues!