January 11th, 2010 § § permalink
This is a follow up to my recent post, HP’s Shipping Shenanigans.
On Thursday, January 7, I got my laptop back from HP. I excitedly opened it up to find that they did, in fact, fix the problem.
As it turns out, my system had been overheating due to a clogged heatsink. I should have probably checked for this long before it was a problem, and I feel a little dumb for that. Regardless, they replaced the mainboard, and the heatsink/fan assembly. Given my previous experiences with HP’s support, I expected far less.
Not only did they replace these system components, they also replaced the cosmetic components that were damaged. Now, this was also covered under my warranty, but again, given my experience with HP, I didn’t expect them to replace these parts. After all, I had sent the laptop back before to have just these parts replaced, and they instead replaced something else entirely. Something that didn’t need replacing.
To top it all off, they cleaned my entire system of dust and debris. I got it back in like-new condition, all shiny and pretty like the day I bought it.
Wrapping up, I think it’s safe to say HP support has started cleaning their act up, at least a little. I’m much happier with them now than I have been at any point since purchasing my laptop. I may be getting another HP in the future, after all.
December 30th, 2009 § § permalink
So last Saturday (the 20th), the display adapter in my HP notebook failed. It’s about three years old, and considering the fact that Brent spilled beer all over it in late 2008, I’m surprised this is the first problem I’ve seen.
I got on HP’s website, and to my delight I discovered that they now have chat support. I was excited, as this meant that I didn’t have to decode someone’s accent while still trying to properly communicate the problem I was experiencing. I told the chat technician of my problem, and a few other cosmetic defects that my warranty also covers, gave him my info, and we were done. A box was on it’s way to my place.
I impatiently watched the tracking on the FedEx site. It showed up a few days later… but at the wrong place. The place I lived in 2007. This is a problem.
So I called the 800 number, and told them of the mishap. They created a new service order, collected my current address, and a new box was on it’s way to my place.
Again, I awaited the “Delivered!” status on the FedEx site. Again, it was shipped to the wrong address. Now putting the wrong address on the order once was excusable. These things happen. Doing it a second time, when I called to correct the issue, was a little ridiculous.
So I looked up and called their corporate office (650-857-1501), and told the operator of my issue. She quickly forwarded me to a support manager, and a new box was on it’s way. This time the box showed up the next day! Less than 24 hours later. They shipped it Priority Overnight, signature required, to my front door.
So the only problem we have now is that with this new order (they apparently have to make a whole new service order to change one detail, which I find weird), the description of the problem has gone from “no display, missing keys, cracked case” to “System no function,” which I don’t think really explains the problem fully.
I guess I’m gonna have to stick little red arrows all over it and include a letter with large type telling the technicians what to fix. I’ve sent this laptop in for repair in the past, and they’ve traditionally been really bad about fixing it. They usually replace something that didn’t need to be replaced, and the broken piece remains broken, forcing me to send it back again.
Wish me luck. I’ll update here on the progress.
December 19th, 2007 § § permalink
So you want to switch from Windows Vista back to Windows XP, eh?
I have one thing to say about that: You’re dumb.
I know your “computer whiz” friend and the Apple Switch commercials want you to think it’s what everyone is doing, and it’s the best decision. But it’s not. Windows Vista has been out for almost a year (Business release date: 11/15/06; Consumer release date: 1/25/07), and I’ve been using it since March. Sure, it has some quirks (takes longer than desired to finish booting, looks/works a little different than XP), but what version of Windows doesn’t? It also has it’s advantages (better memory management, better multi-processor/64-bit support, faster API).
Chances are, if you’ve upgraded your computer to Vista, the reason it “sucks” is that your computer was built 4 years ago with the intent of running Windows XP, and simply doesn’t meet Vista’s requirements. If you’ve bought a new computer, and it sucks, I’m willing to bet you bought the bottom-notch model to save money, and you have a miniscule amount of RAM to work with, and probably only Windows Vista Home Basic.
Am I right? I bought an HP Pavilion dv9230us in March. Sure, it was a little pricy (after all, it is a high performance notebook), but a desktop with the same specs would have been dirt cheap. It came with Vista Home Premium, which I promptly upgraded to Vista Ultimate.
Since I have gotten Windows Vista:
- I have never seen a Blue Screen of Death
- I have NOT had to reinstall
- I have been able to leave my computer on for weeks on end, only putting it in standby to travel between work and home.
- I have had exactly 3 programs that were not compatible with Vista, and since then, all three have new versions that are.
All of these things would have been only pipe dreams with Windows XP.
And you know I’m right.
Stop being a pansy, get more RAM, get a new computer, tell your computer whiz friend to bite it, and don’t listen to the Apple commercials. I know Apple would have you believe that it’s what everyone else is doing, but it’s not. Look at the stats. According to w3schools, the amount of people who use windows Vista on the web increases by nearly 1% every month. Wanna know how much Apple’s users increase every month? Fractions of a percent. Fractions. As a matter of fact, their usage has increased by 0.1% since January. Eat that, Apple.
And your computer whiz friend probably doesn’t know what he’s talking about. As a matter of fact, I’d say it’s safe to say that most of those guys have no idea what they are talking about most of the time. If you really want to know something, either use your brain and look it up, or pay a professional to fix it.
And while you’re at it, switch to Firefox. Internet Explorer sucks. And so does Safari. Trust me, I’m a web developer, I know these things.