This is a follow up to my recent post, HP’s Shipping Shenanigans.

On Thursday, January 7, I got my laptop back from HP. I excitedly opened it up to find that they did, in fact, fix the problem.

As it turns out, my system had been overheating due to a clogged heatsink. I should have probably checked for this long before it was a problem, and I feel a little dumb for that. Regardless, they replaced the mainboard, and the heatsink/fan assembly. Given my previous experiences with HP’s support, I expected far less.

Not only did they replace these system components, they also replaced the cosmetic components that were damaged. Now, this was also covered under my warranty, but again, given my experience with HP, I didn’t expect them to replace these parts. After all, I had sent the laptop back before to have just these parts replaced, and they instead replaced something else entirely. Something that didn’t need replacing.

To top it all off, they cleaned my entire system of dust and debris. I got it back in like-new condition, all shiny and pretty like the day I bought it.

Wrapping up, I think it’s safe to say HP support has started cleaning their act up, at least a little. I’m much happier with them now than I have been at any point since purchasing my laptop. I may be getting another HP in the future, after all.