I give up. I’m never buying an Apple product again. I’m sorry friends, those of you that work at Apple. I tried to give Apple another chance, I really did.
Anyone in the market for an iPhone 3G with an intermittent speaker?
Well, here’s that update I promised you…
I’m at the Apple Store right now, restoring my data from a backup to the new iPhone. Actually, it’s a refurbished iPhone.
Much to my surprise, I was not hassled by the “Genius” at all. He was a little brief with me, not the best people skills… but he replaced my phone, no questions asked.
Lets hope this iPhone doesn’t have any issues!
Alright, this is absurd… I got my iPhone 3G two weeks ago. Out of the box, it had a dead pixel. As I suspected he would, the guy at the AT&T store told me that I’d have to talk to Apple about it. Given my previous experience with Apple support and customer service (http://www.spoontwisted.com/apple-support-apple-care-apple-retail/), I decided to just deal with the dead pixel. After all, who wants a refurbished iPhone for the price of a new one? Not I.
Yesterday, I noticed a relatively short battery life on my phone. Charged it up (second time in a day), and waited. 6 hours later, it was dead again. Mind you, this is with 1 phone call and 4-5 text messages.
Even now as I sit here at my desk at work, my phone has been off the charger for less than an hour, and the battery indicator is already creeping down. That’s not a good sign, folks…
So now, I know what I must do. I will now have to go to the Apple Store and talk to a “Genius” about my issue. He/she will most likely insult me for using Windows, and try to blame the problem on me. I may have to make more than one visit to the Apple Store, or worse, call AppleCare’s 800 number (-shudder-).
I’ll keep you updated on the bulls**t I will likely face with the “support” that Apple renders…
Okay, this one falls on you, AT&T.
I am in the market to switch to AT&T, in order to get an iPhone 3G. Now, I have T-Mobile. I have had them for nearly 4 years, after switching from AT&T around the time of the Cingular merger.
I have not had a single problem with T-Mobile.
Reluctantly, I walk in to the AT&T store to inquire about switching, and getting the iPhone. AT&T wants a $750 deposit from me, just to establish service! Now, I don’t have polished credit, so I can justify them asking for a deposit, but $750?!
That’s almost 2 car payments. That’s more than double the deposit ON MY APARTMENT. Now, not only will they explain to me why the deposit is so high, but they also will not back off of it.
Does anyone else find this unreasonable?
Apple, you would have sold an iPhone to me if AT&T had a more reasonable policy on deposits for service. Maybe you should consider asking them to change their sales tactics. After all, you’re losing money on this, too.
Here are some other examples of people unable to get the iPhone because of AT&T’s deposit policy:
http://www.nickstarr.com/2007/01/10/the-iphone-to-cost-1349/
http://consumerist.com/tag/iphone/?i=5020924&t=help-att-wants-a-750-deposit-but-i-really-want-an-iphone
http://consumerist.com/381767/att-fails-to-provide-service-holds-750-deposit-hostage-for-two-months
Fair? I think not.
So, in preparation for the release of the iPhone 3G (which comes out tomorrow, July 11, 2008), Apple has released an update to iTunes to add support for the new features, and some more.
At the leaast, they’ve added the App Store and a new feature that allows you to control your iTunes remotely from anywhere with a wi-fi connection. That’s cool and all (okay, so it’s REALLY cool), but I still use Windows Vista, and Apple still hasn’t been able to make iTunes work correctly with the Vista Aero interface…
Since Windows Vista came out over a year and a half ago, iTunes has had this problem (see screenshot below). C’mon Apple, will you fix it? Pretty please? With a cherry on top?
